Join our Axiom team - work remotely from Thailand

We’re looking for someone to join our team in Thailand, supporting our Axiom team based in Melbourne and helping our Australian customers.

You’ll support customers by responding to inquiries and handling bookings and rebookings via phone, email, and chat. You’ll also work closely with our internal teams to make sure orders are processed smoothly and don’t get delayed.

It’s a role where you need to stay organized, keep track of multiple things at once, and be comfortable both talking to people and working in systems.

If you like solving problems, helping customers, and being part of a team that relies on each other, you’ll do well here.

About us

Diakrit is a Swedish real estate marketing company founded in 2001. We work with real estate agents in several countries.

Axiom is our Melbourne-based brand focused on Australia. From Thailand, our team supports Australian customers and helps coordinate their marketing orders.

You’ll be part of a stable, experienced team with clear ways of working.

What you’ll do

• Talk to customers via phone, email, and chat

• Handle bookings and rebookings

• Coordinate orders with our internal teams

• Keep track of ongoing cases and follow up when needed

• Handle around 40-60 customer interactions per day

• Solve issues when they come up and help keep things moving

• Work closely with your teammates and other departments

Some days are busy, so being able to stay calm, organized and focused is important.

What we’re looking for

• Fluent English, spoken and written

• Experience working with customers

• Comfortable handling several things at the same time

• Organized and detail-oriented

• Comfortable using computers and learning new systems

• Able to work independently and stay on top of tasks

It’s a plus if you’ve worked with international customers or in coordination-type roles before.

What’s in it for you

• Salary: 62,500 THB per month

• Flight to Bangkok provided

• Visa and work permit fully handled by us

• Comprehensive private health insurance

• 20 days paid vacation per year

• Time off in lieu if you work outside normal hours

• Provident fund with company matching

• Work-from-home office setup contribution

• Remote work anywhere in Thailand

You’ll start with a 4-week face-to-face training at our Bangkok office, where you’ll learn how everything works step by step.

You’ll sit with the team, go through real cases, and get comfortable with the systems, workflows, and daily routines. By the time you finish training, you’ll understand how everything works and won’t be left figuring things out on your own.

After that, you’ll continue working remotely with ongoing support from the team whenever needed.

Working hours

You’ll work from Thailand while supporting our Australia team.

Working hours are 5:00 AM - 2:00 PM or 6:00 AM - 3:00 PM, Monday to Friday, depending on Australian daylight saving.

You follow Melbourne business hours and Victorian public holidays.

The upside is you finish early in the afternoon in Bangkok and have the rest of the day free.

Location

WFH remotely within Thailand, with the expectation of occasional travel to Bangkok for training, team meetups and company events.

How to apply

Send your resume in English. We’ll contact candidates who match what we’re looking for.

We look forward to hearing from you 😊