Ready for Your Next Adventure? Join Our Customer Solutions Team in Thailand!

We’re growing our American team and looking for energetic, dedicated, and passionate professionals to join our Customer Solutions team in Thailand! This remote position allows you to support our U.S. operations while enjoying the flexibility of working from Thailand.

About us

We’re a Swedish real estate marketing company that has been transforming the industry since 2001! We proudly support market-leading brands across Sweden, Denmark, Norway, Australia, New Zealand, and the U.S.. 🌎 Join a company with a rich history and a forward-thinking mindset.

Your role

As the first member of our U.S. Customer Solutions team in Thailand, you'll support core business processes for our U.S. clients in a fast-paced environment, acting as the liaison between clients and our internal teams through phone, email and live chat.

While this is a new role in Thailand, you'll have full support from our established and experienced U.S. team, who will provide training and all the resources needed for your success.

What’s in it for you?

You'll be part of a fun and supportive team 😀 where your voice matters. We encourage you to share your ideas, helping us improve and innovate. Our remote work setup allows flexibility, while our monthly in-person meetups strengthen our team culture. We also invest in your growth through workshops and training sessions.

Your responsibilities

• Serve as a key liaison between clients and internal teams
• Develop and nurture client relationships through phone, email, and chat
• Handle and resolve customer inquiries with professionalism and efficiency
• Manage an average of 40-60 client interactions per day across different communication channels
• Identify and recommend improvements to enhance processes and service quality
• Collaborate with various teams (Partner Success, QA, Processing) to ensure seamless customer support
• Report bugs, challenges, and potential system improvements with detailed documentation
• Work closely with your teammates to enhance workflows and efficiency

What we’re looking for

• Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly.
• A resourceful, detail-oriented, and efficiency-driven mindset
• The ability to multitask and stay organized in a fast-paced environment
• A passion for customer service and ownership of issues until resolution
• A positive, open, and honest approach to communication and feedback
• Knowledge of real estate or digital photography is a bonus
• Ability to pass a background check

What we offer

• Visa, work permit, and flight to Bangkok
• Private comprehensive health insurance
• 20 days of paid vacation
• Provident fund where we match your contribution
• Ongoing training and coaching
• Remote work flexibility anywhere in Thailand
• Comp time policy
• Salary: 62,500 THB/month + 10,000 THB/month night allowance
• Work from home allowance first month

Additional information

Since we support the U.S. market, our business hours are midnight to 9 AM Thai time, Tuesday-Saturday during U.S. wintertime. These hours shift when the U.S. observes daylight saving time.

How to apply

Apply online by submitting your resume and cover letter. Interviews will begin as soon as possible.

We look forward to hearing from you! 😊