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Customer Solutions Coordinator New Zealand: Saturday-Wednesday Shift

Customer Solutions Coordinator New Zealand: Saturday-Wednesday Shift

DIAKRIT is the global leader in 3D visualization products, digital sales applications and professional services for the real estate industry. We have grown rapidly since inception in Sweden 2001. Today our team, of over 700 people globally, partner with more than 2 000 major real estate clients around the world.

DIAKRIT is looking for Customer Solutions Coordinators for our New Zealand team in Bangkok

Our department is growing and we are now looking for service minded people to join our Customer Solutions team supporting New Zealand from the heart of Bangkok. Your day will be focused on servicing a large real estate market in New Zealand. This means using your exceptional customer service and problem solving skills, to communicate via phone, e-mail and live chat answering a wide range of questions about our products & services. You will be the first point of contact for our clients.

Could this be you?

We are looking for someone who always has the customer in focus and has a true passion for giving excellent service. Our products that we provide are innovative, but you don’t need to have a technical background to master this role -we have great systems for that. It’s all about communicating effectively with the customer to resolve any queries quickly and efficiently. You know how to solve challenges that arise in the course of a busy work day and you appreciate being part of a team with dedicated members.


• Fluent in English, both spoken and written
• Bachelor or equivalent education/professional experience
• Experience from a customer service environment
• Excellent customer contact skills, both verbal and written
• Ability to prioritise, organise and work well under pressure
• Ability to manage multiple priorities while maintaining an unwavering commitment to customer service
• Ability to work independently as well as with a team
• Strong desire to have fun at work
• Intermediate or advanced computer skills
• Experience in Zendesk or similar Customer Solutions ticketing tool is a bonus 

What’s in it for you?

By joining DIAKRIT’s Customer Solutions team you will work with people who are also passionate about the customer experience and who have fun at work. We work as a team where everyone’s opinion matters. Do you have a great idea about how we can work more efficiently? Great -we want to hear it! 
DIAKRIT’s Customer Solutions team is located on the 32nd floor in the heart of Bangkok in an open office environment.

Additional information:

Since we support New Zealand, we need to be New Zealand, which means our business hours are 2:30am -11:30am Thai local time, For this position you will work 5 days a week from Saturday-Wednesday and daylight saving hours where applicable.
For Saturday and Sunday we currently work 6:00am - 11:00am, but this can change at a later time.

For this role, we offer a salary of 55 000 THB/month plus a morning shift allowance. Are you interested in the position but you’re living outside of Thailand and don’t really know what this means in reality? Please visit http://www.numbeo.com/cost-of-living/ to have a look at the cost of living in Bangkok.


Please apply online & provide us with your CV and cover letter. 

We will recruit on an ongoing basis so don’t wait to submit your application!


Apply for this job

Or, know someone who would be a perfect fit? Let them know!


33/4 Rama 9 rd
10310 Bangkok Directions

Why is DIAKRIT the right place for you?

  • Innovation

    To us, innovation is only valuable if it's user friendly and makes a real difference. Are you an outside-the-box thinker? Passionate about what you do? Enjoy working with innovative technology and want to make a difference? We want to know who you are. Join us, as we will share your passion, unleash your creativity and make you learn new things, all while helping you get better at what you do.

  • Development

    Your personal growth is important to us and that is why we offer various training opportunities to help develop your skills and add more tools to your arsenal. We believe that people are our greatest asset and as they grow, so too will the company.

  • Diversity

    At DIAKRIT, diversity isn’t a box to check, it’s our secret formula for inventing the future of real estate marketing. Whatever your age, we value individual skills, competence and drive. A diverse background and experience can only make us better, wherever you're from.

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