Customer Solutions Coordinator New Zealand: Saturday-Wednesday Shift
Customer Solutions - Bangkok
DIAKRIT is the global leader in 3D visualization products, digital sales applications and professional services for the real estate industry. We have grown rapidly since inception in Sweden 2001. Today our team, of over 700 people globally, partner with more than 2 000 major real estate clients around the world.
DIAKRIT is looking for Customer Solutions Coordinators for our New Zealand team in Bangkok
Our department is growing and we are now looking for service minded people to join our Customer Solutions team supporting New Zealand from the heart of Bangkok. Your day will be focused on servicing a large real estate market in New Zealand. This means using your exceptional customer service and problem solving skills, to communicate via phone, e-mail and live chat answering a wide range of questions about our products & services. You will be the first point of contact for our clients.
Could this be you?
We are looking for someone who always has the customer in focus and has a true passion for giving excellent service. Our products that we provide are innovative, but you don’t need to have a technical background to master this role -we have great systems for that. It’s all about communicating effectively with the customer to resolve any queries quickly and efficiently. You know how to solve challenges that arise in the course of a busy work day and you appreciate being part of a team with dedicated members.
• Fluent in English, both spoken and written
• Bachelor or equivalent education/professional experience
• Experience from a customer service environment
• Excellent customer contact skills, both verbal and written
• Ability to prioritise, organise and work well under pressure
• Ability to manage multiple priorities while maintaining an unwavering commitment to customer service
• Ability to work independently as well as with a team
• Strong desire to have fun at work
• Intermediate or advanced computer skills
• Experience in Zendesk or similar Customer Solutions ticketing tool is a bonus
What’s in it for you?
By joining DIAKRIT’s Customer Solutions team you will work with people who are also passionate about the customer experience and who have fun at work. We work as a team where everyone’s opinion matters. Do you have a great idea about how we can work more efficiently? Great -we want to hear it!
DIAKRIT’s Customer Solutions team is located on the 32nd floor in the heart of Bangkok in an open office environment.
Since we support New Zealand, we need to be New Zealand, which means our business hours are 2:30am -11:30am Thai local time, For this position you will work 5 days a week from Saturday-Wednesday and daylight saving hours where applicable.
For Saturday and Sunday we currently work 6:00am - 11:00am, but this can change at a later time.
For this role, we offer a salary of 55 000 THB/month plus a morning shift allowance. Are you interested in the position but you’re living outside of Thailand and don’t really know what this means in reality? Please visit http://www.numbeo.com/cost-of-living/ to have a look at the cost of living in Bangkok.
Please apply online & provide us with your CV and cover letter.
We will recruit on an ongoing basis so don’t wait to submit your application!