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Team Leader Nordics, Customer Solutions

Team Leader Nordics, Customer Solutions

We are looking for a Team Leader for the Customer Solutions Nordics team with the responsibility for day-to-day operations and employees.

You will cooperate with Residential Production, Residential Sales, COPS, HR & IT and will report to the Head of Customer Relations.  

As a Customer Solutions Team Leader at DIAKRIT, your main responsibilities will be:

  • Day-to-day operations; secure staffing and distribute workload; ensure that quality standards and timelines are met: make sure motivation and performance levels are maintained
  • Plan, monitor and follow up on work and act when progress deviates
  • Report daily work, work capacity, trends and employee performance to the immediate manager
  • Drive the development of the department’s processes, routines and documentation to ensure customer experience is at the center of what we do
  • Handle escalated issues, as necessary; or provide support to the team to empower them to handle the issues without escalation. Work with other departments to resolve escalated issues in a timely and professional manner
  • Hire, develop and evaluate staff, including handling correction action when necessary
  • Provide orientation and training for new employees
  • Follow up and provide performance feedback to staff on individual KPIs and other goals
  • Impact co-workers as a leader through leading by example: being accessible, facilitate team meetings, inform about ad hoc changes or assignments, support coworkers in their daily work, show passion and commitment to DIAKRIT.

Could this be you?

We believe that you are ready to step up and take on a new challenge of increased responsibility and that you want to take on a leadership role where you can influence and lead others.

To be successful in this role we believe you have at least two years of experience from a customer service or call center environment working B2B. Previous experience as a team leader is a plus but not a requirement. 

We are looking for: 

  • Highly customer focused, and customer satisfaction driven mindset
  • Excellent planning and organization skills
  • Ability to delegate and follow up on results
  • Ability to motivate and empower other people
  • High integrity
  • Fluent in English, both verbal and written
  • Excellent skills in MS Office tools

Additional information:

Are you interested in the position but you’re living outside of Thailand and don’t really know what this means in reality? Please visit http://www.numbeo.com/cost-of-living/ to have a look at the cost of living in Bangkok.


Please apply online via career.diakrit.com by submitting your CV & cover letter -or- simply apply with your LinkedIn profile! We are recruiting on an ongoing basis so don’t wait to submit your application!

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Why is DIAKRIT the right place for you?

  • Innovation

    To us, innovation is only valuable if it's user friendly and makes a real difference. Are you an outside-the-box thinker? Passionate about what you do? Enjoy working with innovative technology and want to make a difference? We want to know who you are. Join us, as we will share your passion, unleash your creativity and make you learn new things, all while helping you get better at what you do.

  • Development

    Your personal growth is important to us and that is why we offer various training opportunities to help develop your skills and add more tools to your arsenal. We believe that people are our greatest asset and as they grow, so too will the company.

  • Diversity

    At DIAKRIT, diversity isn’t a box to check, it’s our secret formula for inventing the future of real estate marketing. Whatever your age, we value individual skills, competence and drive. A diverse background and experience can only make us better, wherever you're from.

We have fun at work!

We take pride in actively working with our employees' essential needs, such as providing them with an environment that enables them to unleash their creativity and that work is fun. Working in cross-functional teams, spending time together both during and after work and celebrating different events and milestones together all add up to DIAKRIT being a great place to work.

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