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Assistant Team Leader ANZ, Customer Solutions

Assistant Team Leader ANZ, Customer Solutions

We are looking for an Assistant Team Leader for the ANZ Customer Solutions team who will assist the Team Leader in day-to-day operations.

You will cooperate with Residential Production, Residential Sales, Human Resources & IT and will report to the Team Leader of Customer Relations. 

As an Assistant Team Leader, your main responsibilities will be:

  • Assist Team Leader with day-to-day operations; distribute workload; ensure that quality standards and timelines are met: making sure motivation and performance levels are maintained
  • Assist Team Leader with escalated issues, as necessary; or provide support the team to empower them to handle the issues. Work with other departments to resolve escalated issues in a timely and professional manner
  • Assist Team Leader in providing orientation and training for new employees
  • Assist Team Leader in review ticket quality, listening to calls and provide feedback
  • Report daily work, work capacity, trends and employee performance to the immediate manager
  • Inspire co-workers as a leader through leading by example
  • Clearly communicate with co-workers within and outside the department
  • Handle tasks assigned to you by your immediate manager

Could this be you?

We believe that you are ready to step up and take on a new challenge of increased responsibility and successfully co-lead the team.

To apply for this position you have to have previous experience within DIAKRIT Customer Solutions or equivalent.

We are looking for: 

  • Excellent experience with Microsoft Office Applications (Word/PowerPoint/Excel)
  • Excellent written and verbal communication skills in requested languages
  • Excellent knowledge in DIAKRIT systems & processes
  • Highly customer focused, and customer satisfaction driven
  • Driven, determined and focused to co-lead a successful team

Additional information:

The work will be performed at our HQ in Bangkok, Thailand
Work hours will be 2.30am to 11.30am or 3.30am to 12.30pm depending on daylight savings time.


Please apply online via career.diakrit.com by submitting your CV & cover letter -or- simply apply with your LinkedIn profile! We are recruiting on an ongoing basis so don’t wait to submit your application!


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Why is DIAKRIT the right place for you?

  • Innovation

    To us, innovation is only valuable if it's user friendly and makes a real difference. Are you an outside-the-box thinker? Passionate about what you do? Enjoy working with innovative technology and want to make a difference? We want to know who you are. Join us, as we will share your passion, unleash your creativity and make you learn new things, all while helping you get better at what you do.

  • Development

    Your personal growth is important to us and that is why we offer various training opportunities to help develop your skills and add more tools to your arsenal. We believe that people are our greatest asset and as they grow, so too will the company.

  • Diversity

    At DIAKRIT, diversity isn’t a box to check, it’s our secret formula for inventing the future of real estate marketing. Whatever your age, we value individual skills, competence and drive. A diverse background and experience can only make us better, wherever you're from.

We have fun at work!

We take pride in actively working with our employees' essential needs, such as providing them with an environment that enables them to unleash their creativity and that work is fun. Working in cross-functional teams, spending time together both during and after work and celebrating different events and milestones together all add up to DIAKRIT being a great place to work.

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